Privacy policy

Telescope AS is responsible for processing personal data as described in this privacy policy. In this privacy policy, we explain what types of personal data we store and how we process it. This privacy policy applies to telescope.eco

Personal data we collect and process

We process the following categories of personal data:

  • Customer activity: Reading and action history from the app, websites, or electronic communications we send out. Also, technical information about the devices you use.
  • Cookies: see our information about cookies in our cookie policy.

Ho we use personal data

Delivery of service/agreement

We use your personal data to fulfill our agreements with you, meaning when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.

Customer relationship management

We use your personal data to manage our customer relationship with you. This may include customer service, handling complaints, and correcting errors related to your customer relationship. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.

Analysis, business development, and service improvement

We continuously work to develop and improve our services and products. Much of this work involves analyzing various forms of personal data, such as customer activity, customer history, and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.

Customized user experience

We tailor the user experience and communication to your customer relationship, and we use personal data for this purpose. The legal basis for processing personal data for this purpose is our legitimate interest.

Sales and marketing

We use personal data in connection with the sale and marketing of our products and services, for example, by sending you emails. The legal basis for processing personal data for this purpose is our legitimate interest. You have the option to opt-out of parts of this processing by, for example, unsubscribing from receiving emails from us. Additionally, we may also ask for your consent to use your personal data for so-called profiling, where we derive interests and needs based on your personal information. The purpose of profiling is to make our marketing more relevant.

System monitoring, error correction, etc.

We monitor our systems for errors and issues. Some of these processes involve storing and processing personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

Security, detection of fraud and criminal acts

We process personal data in our efforts to protect our users and ourselves against fraudulent activities, abuse, and criminal actions. The legal basis for processing personal data for this purpose is our legitimate interest.

Comply with legal obligations

In certain cases, we are required to process personal data due to other legal obligations. One example of this is information related to sales, which we are obligated to account for and retain in accordance with the Accounting Act. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a legal obligation that we are subject to.

Your rights

If you wish to exercise any of your rights, please contact us at hjelp@telescope.eco

Right to access your own information

You can request a copy of all the information we process about you. Contact the email address above to exercise your right of access.

Right to correction of personal data

You have the right to ask us to correct or supplement information that is inaccurate or misleading.

The right to delete personal data

You have the right to have your personal data erased without undue delay. You may therefore at any time request that we delete information about you. However, note that information we are required to retain due to other legal obligations (such as accounting laws) will not be deleted.

Limitation of the processing of personal data

In some situations, you can also request that we limit the processing of information about you. You can do this by managing consents or reservations in our solutions.

Protest against the processing of personal data

If we process your information based on our tasks or a legitimate interest, you have the right to object to our processing of your information. You can do this by managing consents or reservations in our solutions.

Data portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Contact the email address above to receive your personal data.

You can complain about our processing of personal data

We hope you will let us know if you believe we are not complying with the rules of the Personal Data Act. Please feel free to reach out through the contact or channel you have already established with us. You can also file a complaint about our processing of personal data with the The Norwegian Data Protection Authority.

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